Cookie and data processing policy

Cookie and data processing policy

Privacy Policy.

At GARO Group, we always handle your personal data in accordance with the laws, rules and regulations that apply to the protection of personal data. Here you can get information about how we collect your personal data and how we handle it, regardless of whether you are a professional installer, end-user of a product from GARO or if you visit/use our web platforms and/or apps.

General information.

By visiting GARO's web platforms and/or using our apps, you accept the terms of this policy. Special conditions apply to the use of offered services on these. Responsible for web platforms and apps is GARO AB with corporate identity number 556051-7772. For contact and inquiries, please e-mail For other contact information, see our website at


What is a cookie and how can it improve your user experience? 

A cookie is a small text file that is saved on your computer when you visit a website, for example. It can either be a session cookie that disappears when browsers are shut down or a storage cookie that is stored for an extended period of time. Cookies and similar technologies are used when you interact with our websites. For example, we may collect information about the type of device you use to access our services, operating systems, your IP address, the browser you use, whether you interact with content on our websites and in what way. We do this so that those who visit our websites or use our apps can use their devices optimally and exactly as intended. For example, it may concern saving language choices or other preferences to make it easier for you on return visits.

The use of cookies also allows us to customize and improve our web pages and applications by looking at how you and other visitors use them. Good to know is that the information collected through cookies does not contain personal data but is only used to determine visitors' patterns regarding the use of our web services. When it comes to behaviour on the web platforms and applications, IP addresses are not saved in our databases either. Therefore, information about you can never be linked to your identity. 

Web platforms and applications also have cookies for calculating and reporting the number of users and traffic. We also use so-called third-party cookies from other companies to conduct market research and measure traffic. You can use your browser settings to delete any cookies as well as to prevent us from storing any cookies on your device. If you choose to do this, however, a number of functions on the web platforms and applications may not work properly. The legal basis for our processing of data is your consent.

Your personal data. GARO AB with organization number 556051-7772, Södergatan 26, 335 33 Gnosjö, Sweden, telephone number +46 (0) 370 33 28 00 and with e-mail address is responsible for the processing of your personal data. If you engage an installer who gains access to your personal data during, for example, an installation, he or she is responsible for processing your personal data in accordance with applicable laws and regulations.

We process this personal data.

We only process the personal data that you yourself have chosen to provide to us. It can be about you, for example, registering for one of our apps, contacting us via a form on our website or sending us an e-mail. If you are an installer, we will also register the company you work for as well as the organization number and other contact information that applies to the company. If as an end-user, you use any of our apps, we process all information that you choose to share with us, such as where the product is located or other information that you have entered in the app. If you subscribe to newsletters, the information will also be used in connection with the handling of mailings and for marketing purposes. 

The personal data may be disclosed to our partners in the manner and to the extent required to be able to fulfil our obligations to you. As a data subject, you have the right to be informed as to which items of your personal data we have stored, to have any incomplete data rectified and to request erasure.  The controller is GARO AB. For inquiries about the processing of personal data or a request to exercise one of the above rights, please contact

Personal data that we have collected from you.
When our web platforms and apps are used, we will automatically collect information and data about usage.   

Personal data that we receive through a third party.
During installation by an installer, he or she will provide us with information that can be considered personal data concerning you as an end-user. This can be, for example, your name and address, when the product was installed and where it is located.             

For what purpose do we handle your personal data?
When we collect and process your personal data, we do so for the purpose of administering and fulfilling our obligations to you, developing our products and services and to comply with applicable laws, rules and regulations.

Access to your personal data.
It is first and foremost GARO that has access to your personal data. To some extent, we also share the information with our suppliers, partners and, for marketing purposes, also with advertising agencies so that you can be reached by information that is relevant to you.  What they all have in common is that they only have access to the personal data that is necessary for them to be able to fulfil their obligations to GARO, such as offering cloud services.

This is how we protect your personal data.
We have in among other ways, through the use of high technical security, ensured that all personal data handled by us is protected. Your personal password is always encrypted, and all personal data is processed within the EU/EEA.

How long we process your personal data.
During the time you use an app from GARO and have an active user account with us, we will process your personal data. If you want us to delete certain parts of this information or if you want to set delimitations regarding previously given consent, we will stop the processing in accordance with your wishes. If you choose to terminate your account with us, we will always delete your personal data, unless we are required by law to continue storing this.

This is how you can influence the processing of your personal data. 
You decide which information you want to register and who should have access to it through your settings in the app. You can always delimit previously given consent to the processing of your personal data, but processing that has taken place before you revoke consent is not affected. The current Data Protection Regulation (GDPR) gives you the right to receive information about which personal data we process and to correct your personal data if something is not correct.  You also have the right to submit a complaint to the Swedish Data Inspectorate about monitoring companies' processing of personal data.

Administration of your user account.
Personal data such as your name, e-mail address and password are required for us to be able to administer your user account and deliver the service you have agreed to. If we do not have access to this data, we will not be able to create the user account that is necessary for you to be able to remotely control the product.

If you are an installer, we will process information about the name of the company you work for, organization number and telephone number. In this way, we can identify you as an installer, administer your user account and provide the end-user with information about who installed the product. If we do not have access to this information, we will not be able to create the user account that is necessary for you to install the product.

If you personalize your app.
If you add optional personal data to make the app more tailored to your needs, we also process this information. We do this only for the purpose of improving your experience and for us being able to keep our agreement with you regarding your use of the app.

Remote control of the product.
In order for it to be able to remotely control the product, we need to process certain information and data, such as where the product is located.  If we do not have access to this data, you will not be able to remotely control the product and we will not be given the right conditions to fulfil the agreement on the use of the app either.

Improved user experience – only applies those who are end-users.
We may analyse your use of our apps if you have expressly consented to this. The benefits can be that the app conforms with the default settings you have selected and your previous use. Other benefits for you include our special offers becoming more customized to you in particular.

Our support services– only applies to those of you who are end-users.
In order for us to provide you with the best possible service and support, we store certain information about your product. This is necessary for us to be able to fulfil our commitment to you in terms of your use of the product and the support and service that you can expect from us.

Intellectual property rights. 

All material on the web platforms and apps, including texts, images, trademarks and design and graphic profiles belong to GARO AB or our partners. Any use, other than that required to use the website, or copying by you as a user, requires GARO’s written approval.  Any use in breach of these terms and conditions may result in legal action.


GARO AB takes no responsibility for or guarantees the quality, functionality or availability of web platforms, apps or their content. In cases where we refer to a third party, nor are we responsible for the material or content on said third party’s website.

Possible changes. This privacy policy may change over time, if we, for example, implement changes in our services and products that require it. If we make major changes to the policy that affect the processing of your personal data, we will inform you before these are implemented.

Applicable law. 

In the event of any disputes arising out of these terms and conditions, Swedish law shall apply with the exception of its rules governing a conflict of laws, with Jönköping District Court as the first instance.


For more information, please contact:

Phone: +46 (0) 370 33 28 00